CRM Solution for ISP & Telco
The CRM module in 24Online empowers ISPs , Telcos and Broadband Service Providers to deliver superior customer experiences through centralized subscriber management, automated communication, complaint tracking, and service lifecycle visibility. It helps businesses strengthen customer relationships, reduce response times, and improve retention – all while streamlining support and operational workflows from a single unified dashboard.
What is Customer Relationship Management (CRM)?
CRM (Customer Relationship Management) is a system or strategy that helps businesses manage interactions with current customers and potential customers. It combines processes, tools, and technologies to improve customer service, increase sales, and strengthen long-term relationships.
CRM is like a central hub where companies store customer data, track communication history, manage sales pipelines, and monitor support activities.
What CRM Helps Businesses Do:
CRM Solution for ISP & Telco –Â
- Store customer contact and profile information
- Track sales opportunities and deals
- Manage customer support tickets
- Automate marketing campaigns
- Analyze customer behavior and trends
Why CRM is Important?
CRM Solution for ISP & Telco –Â
- Improves customer satisfaction
- Helps teams collaborate better
- Increases sales efficiency
- Provides data-driven business insights
CRM Modules
Profile & User Management
- Create and manage different user types and access roles.
- Assign access controls to personnel.
- Add/edit/delete user accounts.
- Integrated Customer Acquisition Form (CAF) support.
Sales & Lead Management
- Lead status tracking and reporting.
- Capture and maintain detailed customer contact info.
- Prioritize and allocate leads across teams.
- Reports on sales opportunities and lead conversions.
- Import / export customer data.
Workflow & Business Process Automation
- Business workflow design and evaluation.
- Customer verification and payment collection tracking.
- Monitor due and advance payments.
- Activate, suspend or deactivate users centrally.
Trouble Ticketing & Customer Support
- Track, report, and resolve customer issues via trouble tickets.
- Tickets can be generated from email, calls, or online forms.
- Assign, escalate, and close tickets within the system.
- Unique ticket IDs with reporting.
Field Order & Assignment Management
- Capture and update customer orders.
- Check feasibility, manage documents, link orders with field reps, and generate unique order IDs.
CRM Dashboard & Analytics
- Interactive, real-time dashboard with configurable widgets.
- Graphs and reports visible at a glance for performance tracking.
Why Choose Us?
CRM Solution for ISP & Telco empower ISPs with a reliable, scalable, and fully integrated management platform that simplifies operations, enhances customer experience, and drives sustainable business growth.
Manage billing, subscriber lifecycle, bandwidth control, and payments from a single, unified platform.
Round-the-clock 24×7 support to ensure uninterrupted operations.
Integrated RADIUS-based authentication, authorization, and accounting ensure precise bandwidth management and session control.
Resolve customer issues faster with an integrated CRM for complaints, tickets, and support tracking.
Designed to grow with your business, 24Online supports multi-branch operations with strong security and high reliability.
Gain actionable insights through detailed reports on subscribers, usage, revenue, and network performance.
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