OSS and BSS | Operation Support System for ISP
ISP, Telecom & Broadband service providers success relies on the seamless integration of OSS and BSS. Operation Support System (OSS) ensures efficient network management and service performance, while Business Support system (BSS) streamlines customer management, billing, and revenue operations.
Together, OSS BSS, they create a unified ecosystem that boosts efficiency, maximizes revenue and enhances the overall customer experience.
What is an Operation Support System(OSS)?
An Operation Support System (OSS) is a set of software tools used by telecom and network service providers to manage, monitor, and maintain their network infrastructure.
It helps operators:
- Monitor network performance and availability
- Provision and activate services
- Manage faults and troubleshoot issues
- Configure network devices and resources
- Ensure service quality and uptime
In simple terms, OSS takes care of the technical side of Telecom/ISP operations, making sure the network runs smoothly and reliably.
What is a Business Support System(BSS)?
A Business Support System (BSS) is a set of software applications that helps telecom operators manage the commercial and customer-facing side of their business.
It typically handles:
- Customer management (CRM)
- Billing and invoicing
- Charging and revenue management
- Order management
- Product and subscription management
In simple terms, while OSS manages the network, BSS manages the customers and revenue, ensuring smooth business operations and a better customer experience.
Business Support System(BSS) Offerings by 24Online
24Online delivers a comprehensive Business Support System (BSS) designed to streamline customer and revenue operations for ISPs and telecom providers.
Key Offerings:
- Billing & Revenue Management – Prepaid/postpaid billing, invoicing, GST compliance, and payment gateway integration
- Subscriber & CRM Management – Complete customer lifecycle management from onboarding to renewal
- AAA & Usage Accounting – Secure authentication, authorization, and accurate usage tracking
- Voucher & Monetization Tools – Flexible plans, coupons, and franchisee/zone-based revenue control
- Reporting & Analytics – Real-time insights into revenue, subscribers, and business performance
- Together, these features help service providers automate operations, increase revenue, and enhance customer experience.
BSS Solutions
Internet Billing & Revenue Management
24Online offers a comprehensive billing system that supports both prepaid and postpaid billing, allowing operators to create flexible plans based on time, data usage, speed, or other criteria. It also supports single invoice generation, tax configuration, multi-currency billing, and integration with online payment gateways – helping service providers automate revenue collection and reduce billing errors.
Subscriber & CRM Management
The platform includes tools to manage the entire subscriber lifecycle, from onboarding to renewal and account updates. Integrated CRM helps track customer details, manage service orders, and handle customer support tickets, improving overall service delivery and user satisfaction.
AAA (Authentication, Authorization & Accounting)
24Online’s built-in AAA solution (with RADIUS support) authenticates users, authorizes access levels, and accounts for session data. This module supports various access technologies (Wi-Fi, wired broadband, WiMAX, VSAT), enabling secure, reliable user access and accurate usage tracking.
Access Gateway & Captive Portal
The access gateway acts as the interface between users and the network, enforcing authentication with DHCP, NAT, and firewall capabilities. Captive portal features allow customized login pages and branded user experiences – useful for public Wi-Fi, hospitality, malls, and smart city applications.
Bandwidth & Quality-of-Service (QoS) Management
24Online provides bandwidth control and QoS tools that let operators set usage quotas, allocate guaranteed and burstable bandwidth, apply fair usage policies, and monitor real-time traffic. This ensures better service quality, efficient utilization of resources, and differentiated offerings for high-value customers.
Franchisee & Zone Management
For operators with multi-location deployments or partner networks, 24Online supports franchisee and zone-based management, allowing different administrators to control their own subscriber base and business processes, while central visibility remains intact.
Add-on Modules & Monetization Tools
To enhance monetization and operational control, 24Online offers optional features such as Voucher & Coupon Management for generating and distributing prepaid internet access, a Payment Tracker for monitoring transactions across zones and POPs, High-Availability and Load-Balancing to ensure uninterrupted service with redundancy and multiple gateway support, and Web Filtering & Security to regulate website access and promote safer internet usage.
Industry-Specific & Vertical Solutions
Beyond pure BSS functionality, 24Online’s platform is tailored for hospitality (hotel Wi-Fi), public hotspots, airports, malls, healthcare, smart cities, and educational campuses, offering customized captive portals, user authentication, usage reporting, and monetization options in each setting.
Dunning & Broadcast
In a BSS environment, Dunning is an automated process that manages overdue payments by sending reminders and applying actions like service restriction or suspension until dues are cleared, helping improve collections and reduce revenue leakage, while Broadcast is a mass communication feature that allows service providers to send targeted or bulk notifications, such as alerts, reminders, or promotional messages to customers instantly or on a scheduled basis.
Operation Support System (OSS) Offerings by 24Online
24Online also provides strong Operational Support System (OSS) capabilities to help network operators manage and maintain their infrastructure effectively.
Core OSS Features:
- Network Monitoring & Control – Real-time visibility into network performance and status
- Access Gateway Management – Handles DHCP, NAT, firewall, and session control at the network edge
- Bandwidth & QoS Management – Traffic shaping, bandwidth quotas, and quality-of-service enforcement
- Fault Detection & Diagnostics – Alerts and tools for identifying and resolving network issues
- Service Provisioning & Configuration – Automated setup and management of network services
- These OSS tools help ensure network reliability, optimal performance, efficient resource use, and a better end-user experience.
OSS Solutions
Network Monitoring & Performance Management
24Online offers real-time monitoring of network devices, user sessions, and bandwidth utilization. This helps operators maintain service quality, detect performance bottlenecks, and ensure uninterrupted connectivity.
Access Gateway & Network Control
The platform includes an integrated access gateway that manages DHCP, NAT, firewall, and session control. It ensures secure and seamless user connectivity across wired and wireless networks.
AAA (Authentication, Authorization & Accounting)
24Online provides a built-in AAA framework that verifies users, controls network access policies, and tracks detailed usage records, enabling secure and accurate service delivery.
Bandwidth & QoS Management
The system allows operators to allocate bandwidth, enforce fair usage policies, prioritize traffic, and apply speed or data limits to maintain optimal network performance.
Service Provisioning & Automation
24Online automates subscriber activation, service configuration, and policy deployment, reducing manual effort and accelerating service delivery.
Fault Management & Diagnostics
The platform helps identify, alert, and troubleshoot network faults quickly, minimizing downtime and improving overall network reliability.
BSS and OSS
A Unified and Seamless Approach
As the industry continues its digital transformation journey, the demand for a fully integrated OSS BSS platform to effectively support business operations is becoming increasingly evident. Our unified OSS BSS solution delivers high-level service assurance with improved SLAs, enabling real-time service performance monitoring, proactive network fault detection, swift resolution initiation, and timely notifications to priority customers. 24Online’s integrated platform also streamlines service management by ensuring smooth order execution and fulfillment through coordinated management of multiple network resources. This unified approach keeps our customer relationship team continuously informed about progress, changes, and any potential delivery challenges.
Why Choose Us?
OSS BSS empower ISPs with a reliable, scalable, and fully integrated management platform that simplifies operations, enhances customer experience, and drives sustainable business growth.
Manage billing, subscriber lifecycle, bandwidth control, and payments from a single, unified platform.
Round-the-clock 24×7 support to ensure uninterrupted operations.
Integrated RADIUS-based authentication, authorization, and accounting ensure precise bandwidth management and session control.
Resolve customer issues faster with an integrated CRM for complaints, tickets, and support tracking.
Designed to grow with your business, 24Online supports multi-branch operations with strong security and high reliability.
Gain actionable insights through detailed reports on subscribers, usage, revenue, and network performance.
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